Absolutely agreed. This is a huge powershift. Get ready to be disrupted. Read more here.
"London, 16 February 2012 – New figures from a study sponsored by Ricoh show that by 2020 the impact of new technology in the workplace will force businesses into a new era of decentralisation. The research , conducted by the Economist Intelligence unit, shows that 63 per cent of business leaders predict a shift towards a more decentralised business model and that responsibility for business decision making will move from centralised management boards towards individual employees. “We believe that businesses will be more process orientated, ensuring that critical information is more centralised and data can be received, stored and retrieved by employees. This will mean decision making can be less hierarchical and allow employees, who are collaborating directly with customers, to make important business decisions, without delay,” says David Mills, Executive Vice President, Operations, Ricoh Europe.
Supporting closer customer collaboration is essential as by 2020, business leaders believe that customers will be the main source of new product or service ideas. Furthermore, 86 per cent of business leaders agree that customers will become an integral part of internal decision-making and that project teams will typically include people from outside the organisation such as customers and business partners… In the future, there will also be a need to consider how experts outside the organisation can input and retrieve information to act on behalf of the business. 85.7 per cent of business leaders agree that project teams will typically include members from outside the organisation (for example, customers, partners, communities)… Mills says, “In the new era of decentralisation it will be essential for businesses to do more to adapt to the digital world, especially as critical information will need to be accessed by employees, many of whom will be working virtually or outside the business…"
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