“Silicon Valley’s biggest failing is not poor marketing of its products, or follow-through on promises, but, rather, the distinct lack of empathy for those whose lives are disturbed by its technological wizardry. Two years ago, on my blog, I wrote, “It is important for us to talk about the societal impact of what Google is doing or what Facebook can do with all the data. If it can influence emotions (for increased engagements), can it compromise the political process?””
Silicon Valley Has an Empathy Vacuum
https://www.newyorker.com/business/currency/silicon-valley-has-an-empathy-vacuum
via Instapaper
