Compared to the clunky tech of the 1990s and early 2000s, modern tech is efficient and addictive. Hundreds of millions of people share their lives in real time through Instagram posts, and just as quickly those lives are evaluated in the form of comments and likes. Songs that once took an hour to download now arrive in seconds, and the lag that dissuaded people from downloading in the first place has evaporated. Tech offers convenience, speed, and automation, but it also brings large costs. Human behavior is driven in part by a succession of reflexive cost-benefit calculations that determine whether an act will be performed once, twice, a hundred times, or not at all. When the benefits overwhelm the costs, it’s hard not to perform the act over and over again, particularly when it strikes just the right neurological notes.”
Tech Bigwigs Know How Addictive Their Products Are. Why Don’t the Rest of Us?